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Wednesday, September 06, 2006

The importance of customer service

Why is Customer Service Important?

If you are someone who eat out a lot and you know how important customer service is. Of course, it’s varies from establishment to establishment, and from person to person. Opinions and standards vary quite a bit, but I think we all agree that customer service is very important. We all want to be treated well and acquire that friendly service we all deserve. Having spent a decade working in customer service jobs, I can attest that it can be a rather unpleasant occupation to say the latest. However, when you deal with the public for a living and depend on their generosity to pay your bills, you don’t have to ask a foolish question like, why is customer service important?

That answer has been made clear long ago.

The first job I landed was at a Chinese restaurant. The proprietor was an old friend of my uncles. The first question he hit me with was, why is customer service important? It was actually can a tough to understand what he was trying to say in his broken English. I thought he asked me; why is cussing servants in Portland? I was taken aback for a moment but was rescued when he is distracted by another matter. My my pal than mercifully translated what he had said, and I basically laughed it off with relief.

While I may not have understood every word that my new employer is trying to say, I didn’t have any difficulty learning the value of good customer service. I quickly found out when my deliveries didn’t make it on time. Late delivery equaled irritated hungry patron, which meant that I didn’t get a tip. Over the next several years I tried jobs in video stores, malls, and taverns. Bartending brought a completely new dynamic to the question, why is customer service important? What do you people to drink, there is a whole new set of rules that you have to operate with. You really do have to keep your emotions in check. Remember, angry customers means no tips. And if you get a trunk customer who knows what he’s capable of. When you work positions like these, you want and need the gratuity. You really don’t hit an hourly wage that adds up to much so this is really important.

If you are in the service industry then no doubt you fully understand the value of good customer service. I know you don’t even have to ask why is customer service important? Since most of us have dined our or been to a bar, we all know what things are crucial. No one likes to be kept waiting nor do they like poor service, especially when you’re paying good money. This not only keeps the patrons happy, but the boss as well. Poor customer service can certainly cause a customer to never return. So you ask why is customer service important? Because it pays the bills.

About the author: Morgan Hamilton offers expert advice and great tips regarding all aspects concerning business. General Business Info

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