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Saturday, September 16, 2006

Franchising Call center academy

The Call Center Academy (CCA) was established in 2001 to address the pressing need of providing employment opportunities for the call center and business process outsourcing (BPO) industry. CCA initially started as a training institution, offering public classes on call center training programs and catering to aspiring call center agents – fresh graduates and career shifters. Later on, CCA expanded its horizons by giving customized training programs and consultancy services to private companies (across different industries) and schools.

Currently, CCA has placement and training arrangements with several of the largest call centers in the country. CCA holds training for the agents of certain contact centers in order for them to be recruited. This has also been beneficial to the graduates of CCA vis-à-vis employment, enabling them to gain priority and access in the hiring and recruitment process of these contact centers during the course of their training and upon graduation.

Now, CCA is expanding its operations via franchising. If you are interested in helping in the growth and development of both CCA and the country, do give us a call at 890-4993 and we shall be glad to assist you. If you wish to know more, kindly send us an email at info@callcenteracademy.com.ph or call_center_academy@yahoo.com.

Franchising FAQ's

What is the basic franchising approach of CCA?
You can now possibly have your own training center and help students be employed.

What qualifications are you looking for in a franchisee?
CCA considers, but does not limit itself, to applicants who display the following:

1. Shares and believes in the Vision-Mission of CCA
2. Aligns self with the philosophy and values
3. Has an entrepreneurial spirit and with a strong desire to succeed
4. Has a strong business and educational background
5. Willing to complete the comprehensive training and evaluation program
6. Willing to work full-time with regard to the daily operations of the Academy
7. Has the financial capability to undertake the business
8. Has the ability to manage and motivate people, especially students and faculty

What would CCA require to begin the application process?
The applicant shall be required to submit the following:

1. Letter of Intent
2. Proposed site information (including a location map)
3. Resume or CV
4. Completely filled-up application form (with a 2”x2” recent photo)

What is the term of the franchise?
The franchise contract is for a maximum of ten (10) years, depending on the ROI.

What are the costs involved in putting up a Call Center Academy ?
The costs involved are:

1. Building and leasehold improvements
2. Air-conditioning equipment
3. Seating and accessories
4. Signage
5. Personal computers
6. Furniture and fixtures
7. Franchise fee
8. Refundable security deposit or bond

How much initial investment is required?
The investment ranges from P1.3M to P4.5M, depending on the following factors:

1. Size of training center
2. Building (construction of a new building or use of an existing location)
3. Location of center (within or outside NCR)
4. Place (lease or purchase cost)
5. Others

What are the criteria for selecting a site?
The site should be in an area with a minimum floor size of 100 square meters. It should be located in a high-traffic area near commercial and residential establishments, accessible to commuters, pedestrians and motorists.

What type of training is the franchisee to undergo prior to opening of the training center?
CCA will provide two-week training for trainers, staff, and management. This training includes:

1. Classroom-type instructions and examinations
2. Hands-on exercises in order to make sure management team and staff are ready to operate

Additional training and support will be provided.

Application Process

Step 1 – Meet Minimum Requirements
You should evaluate self if you meet our minimum requirements. You must have a net worth of at least P3M, and liquid assets of approximately P1.5M to P4.5M. You must also have strong management experience.

Step 2 – Complete Application Form and Submission of Documents
You shall then complete our Application_Form and submit all other documents and requirements: Letter of Intent, Resume or CV, and proposed site)

Step 3 – Evaluate Application
We shall evaluate your application, financial statements, and conduct credit and background check. If everything is satisfactory, we shall contact you for a telephone interview.

Step 4 – Telephone Interview
A telephone interview shall be conducted by our Business Development Specialist. Depending on the success of the interview, we shall extend an invitation for you to attend a franchise presentation at our head office.

Step 5 – Visit Head Office
We shall do a presentation to explain the Academy in detail, and give you a tour of CCA. You may also sit-in in one of our classes, schedule permitting.

Step 6 – Award Notification
Within twenty (20) working days, we shall notify you of our decision. If you are awarded a franchise, you must finalize agreement within sixty (60) days.

Step 7 – Execute Contract and Attend Orientation
You shall be asked to drop by the head office, pay the franchise fee, and attend the Pre-opening Orientation.

Step 8 – Pre-opening Process
You shall then follow the pre-opening process, identify a final location, and obtain the financing and the equipment. Construction shall then commence.

Step 9 – Training
You shall attend training at the head office (or what is stipulated in the agreement) for formal guidance and instruction of staff, front-liners, faculty, and management (operations).

Step 10 – Opening (Optional)
A Business Development Specialist shall be dispatched to you branch for three (3) working days in order to assist in the opening and in initial operations. All expenses for this option shall be covered by the franchisee.

Contact Details:

G/F PDAF Building,
407 Sen. Gil Puyat Avenue, Makati City
Telephone: (63 2) 895-4298; (63 2) 890-4993
TeleFax:(63 2) 895-4298
E-mail: info@callcenteracademy.com.ph
Web: www.cca.com.ph

or Contact:

RK Franchise Consultancy
Ground Floor Minnesota Mansion, 267 Ermin Garcia, Cubao
1109 Quezon City, Philippines
Manila (02) 912-2946, 912-2973, Nationwide Tollfree: 1800-10-88888RK
Email: rk@rkfranchise.com

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